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Medicine Shoppe® Pharmacies Rank Highest in J.D. Power and Associates Study of Retail Chain Pharmacy Customer Satisfaction
04/17/2007
ST. LOUIS, April 17, 2007 – Medicine Shoppe® pharmacies, franchised by Medicine Shoppe International, Inc. (MSI), a Cardinal Health company (NYSE:CAH), have been awarded top honors for customer satisfaction among retail pharmacy chains by J.D. Power and Associates
The inaugural J.D. Power and Associates 2007 Retail Pharmacy Satisfaction StudySM was conducted online in October and November 2006 among 6,543 consumers nationwide who filled a new prescription or refilled a prescription in the three months prior to the survey. This syndicated study examined the full experience of typical retail pharmacy customers by exploring a variety of factors, such as convenience, the pharmacist and non-pharmacist staff, availability of medication and information, layout and design of the store or Web site, and competitiveness of pricing – among others.
J.D. Power and Associates results show Medicine Shoppe pharmacies’ customer satisfaction score as an 866 (out of 1000). “This makes us not only the highest-scoring chain, but also the highest-scoring pharmacy across all factors: chain, supermarket, mass merchandisers and mail order,” said Terry Burnside, president of MSI. “Our pharmacists pride themselves on spending time counseling customers about their medications and their health concerns. This high level of customer service and personalized care is what sets Medicine Shoppe pharmacies apart from other chains and pharmacy providers.”
Medicine Shoppe pharmacies scored very well in many of the study’s factors. In fact, 89 percent of those surveyed 'definitely will' return to their Medicine Shoppe pharmacy for their next prescription, compared to a 72 percent average for surveyed chains overall. Also, 68 percent of those Medicine Shoppe customers surveyed 'definitely will' recommend ordering a prescription from a Medicine Shoppe pharmacy, compared to 43 percent average for all chain customers surveyed.
About Medicine Shoppe International, Inc.
Medicine Shoppe International, Inc. www.medicineshoppe.com, a Cardinal Health Company, is the largest franchisor of independent community pharmacies in the U.S. In 2003, Medicine Shoppe International acquired Medicap Pharmacies Incorporated www.medicap.com, which franchises independent community pharmacies in the U.S. under the trade name Medicap Pharmacy®. Medicine Shoppe® and Medicap Pharmacy® locations are distinguished for their commitment to providing expert, personalized health care. There are nearly 1,000 domestic Medicine Shoppe® pharmacies and Medicap Pharmacy® locations and more than 400 pharmacies in six other countries.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. J.D. Power and Associates can be accessed through the World Wide Web at www.jdpower.com.