By Steve Mason, CEO, Cardinal Health Global Medical Products and Distribution (GMPD)
I have the privilege of leading the Global Medical Products and Distribution (GMPD) business segment at Cardinal Health. We are a global medical products and distribution leader with high-value services for healthcare providers and their patients across the continuum of care, from hospitals to laboratories, physician offices, surgery centers and patients in the home. In the U.S., GMPD serves 90% of hospitals and supports more than 30 million surgical procedures each year with surgical gloves and tailored Presource® procedure kits. With our integrated supply chain, GMPD offers customers distribution services, data insights and next-generation technology solutions.
Last month, nearly 1,000 team members responsible for our U.S. customers – including commercial teams, clinical experts and product suppliers – came together in Phoenix, Arizona, for a week of meetings and in-depth trainings. This was the team’s first in-person gathering of this size and scope in several years.
Throughout the week, sales, marketing and clinical leaders shared insights and expertise to further advance our organization’s commitment to its customers and their patients. They listened and learned, collaborated in real time, and deepened cross-functional relationships as they identified new and necessary ways to better serve our customers.
The nearly 60 training sessions made available to attendees focused on product education and growth opportunities for our clinically differentiated and essential medical products, distribution offerings and selling strategies and much more. Attendees also visited exhibits and educational booths where they could see demonstrations of the products in the Cardinal Health brand product portfolio and learn more about clinical lab solutions, WaveMark™ Solutions and the Performance Plus™ supplier program.
The purpose of this valuable, in-person gathering was simple: To ensure that we are able to consistently deliver the products and solutions that improve people’s lives every day. That – our Cardinal Health mission – means that we must meet our customers’ demands for the products and solutions they need, when and where they need them, so that they, in turn, can achieve positive clinical and operational outcomes. I’m proud to say that the meeting fulfilled its purpose. Our teams left the meeting with a renewed focus on how we will deliver an outstanding experience for each of our customers and keep moving healthcare forward.
Like many businesses, the global pandemic and its aftereffects forced our medical products and distribution organization to recalibrate. Over the last several years, our team members have leaned into new challenges, dug deep and operated with a refreshed approach to priorities that enhance service to customers and contribute to a resilient healthcare supply chain.
In Phoenix, a renewed sense of confidence was palpable across our teams. As the team’s leader, I know that is critical for our work culture and morale. But much more than that, it’s critical to providing the very best services to our customers. Whether these customers lead a hospital’s supply chain, manage an operating room or support patients at the bedside, we serve them, providing critical products and support that enable healthcare providers to give their patients the highest quality care. We aim to be healthcare’s most trusted partner, and we take that goal very seriously. Our customers’ success is our success.
Check out LinkedIn for meeting takeaways from senior vice presidents Jeff Porubcansky, Jason Grzyb and Scott Donnelly.
Steve Mason has more than 20 years of experience in leadership roles across Cardinal Health’s Medical and Pharmaceutical Segments. Previously, Mason was president of Cardinal Health at-Home Solutions — a leading provider of medical supplies. In this role, Mason was responsible for the successful management of serving 3+ million patients in-the-home through two complementary businesses: Edgepark and Cardinal Health at-Home. Prior to that, Steve led the company’s Kinray pharmaceutical distribution business — partnering and servicing 2,800 retail independent customers. Beyond this experience, he has led teams across Consumer Health, Sales Administration, Retail Independent Sales and Retail National Accounts for the company’s Pharmaceutical Distribution business.